How can we help?

Use the password-reset option on the login page and check the inbox for the email address connected to your JWA account. Please also check your junk or spam folder.

If the reset email does not arrive, send a support request on this page from the address connected to your account. We can send a fresh password-reset link or a secure magic-login link. Please never send us your password.

First check your junk, spam and promotions folders. Then confirm that you are checking the same email address you used at checkout.

If the message is still missing, send a support request on this page with your name, the email address used at checkout, the product or service purchased, the approximate purchase date and whether you paid by card or PayPal. Do not send card numbers, passwords or PayPal login details.

No. Your account and paid access are personal to you. Please keep your login details secure and do not allow another person to use paid JWA material through your account.

Sign in using the same email address you used at checkout. Your purchased course or coaching program should appear in the relevant area of your student dashboard.

New accounts may also need to complete an email-verification or password-setting step before access opens. Check your inbox and junk folder for the welcome or verification message.

If payment was completed but the product is still missing, send a support request on this page with the purchase details and we’ll check the order and enrolment.

The checkout page shows the currency that will be charged before you pay. Some JWA products may be priced in United States dollars.

Your bank, card provider or PayPal may convert the charge into your local currency and may apply its own exchange rate or fees. Those conversion charges are controlled by the payment provider and are not retained by Jammin’ with Andy.

This normally happens when your bank, card provider or PayPal converts a foreign-currency purchase or adds an international transaction fee.

Compare the currency and amount shown at checkout with your receipt or order history. Your bank, card provider or PayPal can explain the exact conversion rate or fee applied to your payment.

Check that the payment details are correct and that the payment method has sufficient funds and is approved for online or international purchases.

For card payments, you can update your saved card from the Billing area of your student dashboard and try again. For PayPal payments, check your PayPal account and selected funding method.

If the payment still fails, send a support request on this page with the product, the approximate time of the attempt, the payment method and the exact error message. Do not send your full card number, security code, password or PayPal login details.

Open Order History in your student dashboard and select the relevant purchase. Where an invoice or receipt is available, you can view or download it from the order record.

If you cannot find the order or need another copy, send a support request on this page from the address used for the purchase.

Sign in to your student dashboard, open the Subscription area and select the active subscription you want to cancel.

If the cancellation option is not visible or you cannot access your account, send a support request on this page from the address connected to the subscription. There is no cancellation fee.

Cancellation normally takes effect at the end of your current paid billing period. You will not be charged for another renewal after the cancellation becomes effective.

Access normally continues until the end of the current paid billing period, when the cancellation becomes effective.

The product or checkout page may state a different access arrangement for a particular service. Cancellation does not remove any rights you may have under the Australian Consumer Law.

The payment provider may retry the payment. You may also receive a payment notice asking you to update your payment method or complete the outstanding payment.

Access may be restricted while an amount remains unpaid. Update your payment details promptly or send a support request on this page if you believe the payment has already been made or the notice is incorrect.

A refund is not automatically available merely because you change your mind, no longer want the product, do not use the service or forget to cancel before a clearly disclosed renewal.

This does not limit any right or remedy you have under the Australian Consumer Law. Please read the Terms of Service or send a support request on this page if you believe there is a problem with what you purchased.

send a support request on this page with the purchase details and a clear description of what happened. I will review the issue and work with you on an appropriate solution.

Depending on the circumstances and your rights under the Australian Consumer Law, this may include correcting the problem, providing the remaining service, an alternative, an extension, a credit or a refund for an undelivered or affected portion.

Please send a support request on this page first. Include the email address used for the account or purchase, the relevant product or service, what happened and the outcome you are seeking.

I will review the concern personally and try to resolve it reasonably and in good faith.

Refresh the page, sign out and back in, and make sure your browser is up to date. It may also help to try a different browser or device.

If the problem continues, send a support request on this page with the page address, what you expected to happen, what happened instead, the browser and device you are using, and a screenshot or exact error message where useful.

Open the link in a private or incognito browser window before sending it. This confirms that it can be viewed without access to your personal account.

Check that the link has suitable viewing permission and has not expired. Do not send login details. If you are unsure, send a support request on this page with the link and explain where it came from.

Please include:

• the email address used for your JWA account or purchase;
• the relevant product, service or subscription;
• a concise description of the problem;
• the page address and exact error message, where applicable; and
• a screenshot or accessible recording link only when it helps explain the issue.

Please do not send your password, complete card number, security code, PayPal login details or unrelated sensitive personal information.